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BRANDON POLLARD PRESIDENT AND OWNER

Brandon will be your first point of contact through your journey; and will continue to be a mainstay throughout the process. As a hands-on leader, Brandon takes pride in delivering best in class customer service to our clients. Brandon’s passion and motivation lies in being able to use his team’s creativity, expertise, and tenacity to ensure the client is left with a Kitchen, Bathroom or whole home that they can be proud about. Brandon’s work ethic and positive attitude contributes greatly to the design build experience enjoyed by clients.

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KATHI FLECK LEAD DESIGNER

Kathi is your first point of contact through a consultation in your home, where she will get to know you and more about your vison. She brings both the creative and the analytical approach to your remodel, assuring that your vision and project will be created especially for you. Kathi graduated with an undergrad in home design and an MBA in management. Her 15+ years of remodeling expertise and wisdom assure our clients that she understands their concerns, finding a viable solution that best fits their needs. She holds several certifications: CKBR- Certified Kitchen and Bath Remodeler and UDCP- Universal Design Certified Professional. Kathi finds educating the homeowner so important that she wrote a book: Renovate, Remodel, Relax!, This no-frills “how to” guide walks you through the process of remodeling, from questions to ask contractors, what to look for in a contract, design trends and how to avoid the pitfalls of remodeling.

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DON FLECK PRODUCTION SUPERVISOR

Don has the first set of technical eyes on your project, reviewing structural and mechanical issues. He brings over 20 years of experience that assist in deciphering the elements of your project from start to finish. He enjoys a hands-on approach, working in the field with our employees and trade partners. Don completed an MBA in management and proudly served in the United States Navy, providing you with disciplined and structured work ethics. He is honest and reliable, always maintaining a straight-forward approach with our clients. Although our clients easily relate to Don’s down to earth style, it’s the pets who truly long to see him. He’s a dog whisperer of sorts. Don’t be surprised if your beloved pup finds a new best friend in Don!

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SUSAN COOK PROJECT COORDINATOR

Susan is your main point of contact throughout construction. She meticulously follows the pre-planning process, coordinating schedules and workflow direction. Susan brings 20 years’ experience to the Company, managing home renovation projects, specializing in kitchens and bathrooms. She is certified in project management with CRPM (Certified Remodeling Project Management) from NARI (National Association of Remodeling Industry). Susan is your advocate, managing the day to day operations of your remodel, so you don’t have to. With the gift of organization, you will often find Susan at the job site, meeting with our vetted trade partners, checking on the progress and quality of workmanship. Our clients are impressed with Susan’s pro-active and open communication, as they feel informed throughout their remodel, leaving them with a sense of ease and security. Susan assures that Company standards and expectations are met, making sure the remodel turns out your way.

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INOUS POLLARD DIRECTOR AR/AP AND PROJECTS

Inous is LoneStar Design Build’s behind the scenes all-star. She ensures the financial and accounting side of the business is flowing without hiccups. Inous is also tasked with some special projects aimed at making LoneStar Design Build cutting edge and taking care of client needs. Inous is a highly motivated accounting specialist with over 30 years of experience supporting clients, vendors and fellow employees in the healthcare and manufacturing industries. Inous holds a bachelor’s degree in organizational management from the University of La Verne. You may never meet Inous during your project but rest assured that she is in the office working to help your design build flow easier. 

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THOMAS CREWS CRAFTSMAN

Thomas is the go-to guy for quality work and attention to detail. He creatively solves problems and finds solutions through thoughtful consideration and brain-storming. Thomas studied Construction in college and brings years over 25 years of construction experience to the LoneStar team. You won’t see Thomas taking short cuts, as he appreciates and follows the quality construction standards of the Company. He is respectful and courteous to clients and their home. At the end of the work day, you will find the workspace clear of trash, tools picked up, your home secured and ready for you to come home to it. While quiet by nature, you may find Thomas humming softly to himself as he genuinely enjoys making a difference and working in our clients’ homes.

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TOM BROWN CRAFTSMAN

Tom brings a long history of client satisfaction to LoneStar, with a wide variety of skills and tools for every opportunity. From tearing out an old bathroom or kitchen to installing cabinets and hardware, hooking up appliances and hanging fixtures, you’ll find Tom friendly and easy-going, striving for your complete satisfaction. Tom is an Army Veteran, bringing discipline and attention to detail to every project. His former career as GM in airlines operations centered on serving the public, meeting deadlines and following standard operating procedures. Tom continues these same standards as he works for LoneStar. You’ll find Tom on time (or early) to your project, always prepared for the job and ready to accommodate your needs.

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RICK RIOS HANDYMAN

Rick is reliable and meticulous, following LoneStar’s procedures. He is ready to pitch in where needed, picking up debris from our tear-outs, supporting our field technicians with a helping hand or painting some area that needs a special touch. Rick works part-time for LoneStar and you may see him at different phases of your project. He is a great support to our team, filling in on any part of the project with his many skills as a Handyman.